Retail Case Study: One of the world’s largest retailers

Retail Digital Transformation Project

Achieving revenues of over £70Bn and employing more than 500,000 staff, the company is one the world’s largest grocery retailers. ISG Technology is proud to be one of its key technology partners for the last 20 years, providing the technical expertise and wide resources to implement and support solutions across their estate.
In a fast-moving market like the tier 1 retail sector, responsiveness, nationwide coverage and delivering a consistently high quality of service at the right price are essential. ISG’s ability to deliver on these requirements are proven by the longevity of our relationship with this client.

“The project comprised of a complete LAN & WAN infrastructure refresh across the entire UK estate  for one of the world’s largest grocery retailers which serves millions of customers a week in over 2,700 stores across the UK.”

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The Challenge

The Client needed a trusted partner with in-depth retail experience to assist with the design, deployment and project management of this major infrastructure refresh to their entire estate while working in a live retail environment, a partner that could manage the project economically with minimum downtime and with minimum disruption whilst reacting quickly and efficiently to the requirements.
The partner also needed to consider the ongoing maintenance of a wide variety of technologies to thousands of stores across the length and breadth of the UK.

The Solution

ISG Technology provided a full turnkey services solution for the client, delivering professional installation services, project management and break-fix support for the digital transformation of c. 2,700 retail stores.
Working with the client’s design authority and procurement teams we were instrumental in the physical design of the solution which included the replacement and upgrade of the entire LAN, WAN, WLAN, Voice & Mobile platforms at each site.
ISG Technology completed all in-store professional services for this whole project which included:-

  • 168,000 items of equipment to store, stage, distribute & install
  • 17,000 engineering visits to site during the 18-month deployment
  • Over half a million metres of structured cabling installed

Throughout the entire project, ISG managed to complete the above with a 99% success rate which is a testament to our project management, logistics and engineering teams.

Business Benefits

Since 1993, ISG Technology has undertaken countless projects for this retailer and have not only accumulated a comprehensive knowledge of its Network infrastructure but also makes a hugely positive contribution to its continued success.
The Digital Transformation Project now provides a fast, stable, robust and manageable converged IT and Communications platform for the client.  Allowing them to easily deploy and support new retail technologies for many years to come keeping them at the forefront of retail technology and enabling them to cement their position as the UK’s largest retailer.
ISG Technology has been at the forefront of new technology deployment initiatives with this retailer for over 20-years, technologies which now sit on this new high speed, robust infrastructure and continue to keep this retailer at the very top of their sector, enhancing both the customer experience and shareholder value.
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To find out more about our Retail IT design, deployment & management solutions please here.


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