+44 (0)1784 485 200 info@isg-technology.com

TOTAL CARE

Managed Services

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24/7 proactive infrastructure monitoring support, remote management of networks, servers and storage. Service Desk and Hardware break-fix including all cabling infrastructure.

SERVICE DESK
  • 24×7 Managed Services
  • ITIL Service Desk
  • Full Suite of NOC Services
  • Comprehensive SLAs
  • White labelled services
END USER SUPPORT
  • Single point of contact SPOC
  •  24 x 7 access to technical expertise
  • Tailored to your needs
  • ITIL framework
  • Comprehensive end user support
INFRASTRUCTURE SUPPORT
  • Core IT infrastructure support 24 x 7
  • EDI, phone or email call logging
  • End-to-end Incident & service request management
  • Third party support management
WHITE LABELLED SERVICES
  • Outsource or extend your support team
  • Integrates with customer ticketing systems
  • Bespoke services
  • Full suite of service reports
REMOTE MANAGEMENT
  • 24 x 7 proactive support
  • Alert for component failure and threshold breach
  • Proactive repair
  • Capacity management and trend analysis
WLAN MANAGEMENT
  • Survey and design
  • Capacity and coverage management
  • Centralised security updates
  • Remote monitoring
  • Utilisation analysis
NETWORK MANAGEMENT
  • 24 x 7 remote monitoring, management and support
  • Industry leading management tools
  • Configuration & capacity management
  • Performance management
  • Quality of service (QoS)
DESKTOP AND SERVER
  • 24 x 7 monitoring and support
  • Patch Management
  • Anti-virus patch updates
  • Back-up monitoring
  • Capacity management
ON-SITE MAINTENANCE
  • 24 x 7  UK wide logistics and support
  • Comprehensive site audit and analysis
  • Hardware and data cabling replacement or repair
  • Security clearances to SC
  • Working at height to 30 meters
PREVENTATIVE MAINTENANCE
  • Routine, scheduled visits and inspections
  • Maximise uptime
  • Site audit
  • Tailored service
  • Service management reporting
HARDWARE BREAK-FIX
  • 24 x 7 across the UK
  • UK wide storage and logistics
  • 4 hour response
  • Working at height
  • Network edge to end user device
CABLING INFRASTRUCTURE
  • 24 x 7 across the UK
  • UK wide storage and logistics
  • 4 hour response
  • Working at height
  • CAT 5, CAT 6 & fiber

We provide the best in class service across a wide range of products and solutions, tailored to meet the specific needs of your business and under-pinned with rigorous SLAs.

Case Study: Cedar Court Grand Hotel York

Case Study: Cedar Court Grand Hotel York

Design & deployment of IT infrastructure solutions to provide highest levels of performance & connectivity for the hospitality industry.
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Case Study: World’s leading research & advisory company

Case Study: World’s leading research & advisory company

WiFi solution designed for the hospitality industry to provide perfect coverage & capacity for the users.
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Case Study: Deloitte – Cisco Switch Refresh Project

Case Study: Deloitte – Cisco Switch Refresh Project

Deloitte's major program to renew their existing LAN infrastructure.
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Case Study: One of the world’s largest retailers – IT Retail Services

Case Study: One of the world’s largest retailers – IT Retail Services

IT Retail Services & Solutions for one of the world’s largest retailers
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Case Study: One of the UK’s largest Independent retailers

Case Study: One of the UK’s largest Independent retailers

IT infrastructure solutions for one of the largest independent retailers in the UK.
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Case Study: Westminster Abbey

Case Study: Westminster Abbey

ISG's vast experience of working in challenging environments.
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Case Study: Distribution Centres Networking Infrastructure Projects
Case Study: Link-Connect MS

Case Study: Link-Connect MS

Strong partnership for fully managed services and rapid site deployment.
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Case Study: Maplin Eletronics

Case Study: Maplin Eletronics

Maplin Electronics Wi-Fi Project - 200 sites installed in six weeks.
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Case Study: Global Telecoms

Case Study: Global Telecoms

Global IT and Telecomms Company Service Desk Project.
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