Case Study: Lookers plc

WiFi & Network Infrastructure

The Lookers Group are proud to represent more than 30 leading car manufacturers with 170 outlets nationwide, providing sales and support. Offering their customers a wide variety of new, nearly new and used cars and vans. Their car and van dealerships are located throughout England, Wales, Scotland and Northern Ireland and the Lookers Group is one of the UK’s most established automotive retailers.

“ISG’s project management team have done a great job in coordinating their engineers to supply, install and relocate access points, port switches etc. and to replicate this across our sites. We have an ambitious change agenda and plans always change ISG also managed to accommodate work outside of our original scope. ISG itself has been instrumental in helping to shape our future Wi-Fi strategy.”
Andy Goldsmith, IT Project Manager at Lookers Group plc

The Challenge

Lookers plc., the major car retailer and distributor were looking for a best in class solution for an upgrade of their existing workshop and showroom WLAN infrastructure to meet the growing demands on the Wi-Fi within the connected business, providing staff mobility and a better customer experience.

Business Benefits

The enhanced multi-sited WIFI coverage implemented internally and externally allows Lookers the capacity to provide connectivity for both customers and employees, which has improved their productivity, enhanced the customer experience on their showrooms and consequently increased sales revenue due to the implementation of mobile interactive tools to influence purchase.


The Solution

Initial Wi-Fi Audit & Surveys led to the creation of a program of works for the refurbishment of their existing nationwide estate to include remedial works to the infrastructure as well as a the installation extra APs to provide better coverage. As well as the refurbishment of their existing estate ISG has an ongoing undertaking for the deployment of new WLAN solutions into Lookers’ new build sites.

ISG has designed a gold build standard for all sites, detailing cabling and patching standards, comms room design and post installation documentation providing Lookers with a robust and scalable network infrastructure solution to meet the current and future needs of the Business.


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