ISG Total Care
You can focus on your business while we focus on your IT
ISG Total Care, delivered by ISG Technology, is a managed service providing a full suite of service solutions designed to ensure our customers derive maximum business benefit from the investment made in their network and IT infrastructure. Whether this is a customer who has a query on Office 365 or a faulty wireless access point, through to full remote management of the network, ISG Total Care provides the experienced technicians and management tools to deliver a best in class service across a wide range of products and solutions.
With many years of experience in the industry, our consultants work with our customers to design and build the service solution which, is then underpinned with rigorous service level agreements. Thought leadership and a clear understanding of our customer’s business objectives ensures the service is fit for purpose and, with continued focus, our support offerings develop and grow to reflect changing business needs.
- Single point of contact
- First contact closure, by telephone or remote session
- Service request management
- Customer focus
On-site Hardware Support
- Engineering coverage across the UK
- On-site repair and installation service
- 24 x 7 service windows
- 4hr critical cover response
- Dedicated on-site engineering
- Spares and logistics back-up
Remote Network Management
- Network and security device monitoring
- Network performance resolution
- Bandwidth analysis
- Firmware updates
- Network health analysis
- Configuration & change management
- Small scale repairs through to multi-day projects
- Experienced, security cleared, engineers
- 4hr critical response available
- All work delivered to industry standards
Remote Server Management
- Server and storage management
- Physical and virtual
- Capacity management
- Critical & security patch deployment
- Back-up management
- Resources & systems aligned
- Risk reduction
- Governance framework implemented
- Knowledge capture and retention
- Business benefits realisation
Network Infrastructure consultancy and design providing the right technology solutions for your business.
Planning and implementation services with large scale rapid deployment capability across UK and Europe.
24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.