+44 (0)1784 485 200 info@isg-technology.com

ISG Total Care

You can focus on your business while we focus on your IT

ISG Total Care, delivered by ISG Technology, is a managed service providing a full suite of service solutions designed to ensure our customers derive maximum business benefit from the investment made in their network and IT infrastructure. Whether this is a customer who has a query on Office 365 or a faulty wireless access point, through to full remote management of the network, ISG Total Care provides the experienced technicians and management tools to deliver a best in class service across a wide range of products and solutions.

With many years of experience in the industry, our consultants work with our customers to design and build the service solution which, is then underpinned with rigorous service level agreements. Thought leadership and a clear understanding of our customer’s business objectives ensures the service is fit for purpose and, with continued focus, our support offerings develop and grow to reflect changing business needs.

Service Desk

  • Single point of contact
  • First contact closure, by telephone or remote session
  • Service request management
  • Customer focus

On-site Hardware Support

  • Engineering coverage across the UK
  • On-site repair and installation service
  • 24 x 7 service windows
  • 4hr critical cover response
  • Dedicated on-site engineering
  • Spares and logistics back-up

Remote Network Management

  • Network and security device monitoring
  • Network performance resolution
  • Bandwidth analysis
  • Firmware updates
  • Network health analysis
  • Configuration & change management

Data-Cabling support

  • Small scale repairs through to multi-day projects
  • Experienced, security cleared, engineers
  • 4hr critical response available
  • All work delivered to industry standards

Remote Server Management

  • Server and storage management
  • Physical and virtual
  • Capacity management
  • Critical & security patch deployment
  • Back-up management

Transition Management

  • Resources & systems aligned
  • Risk reduction
  • Governance framework implemented
  • Knowledge capture and retention
  • Business benefits realisation

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

 

News
____

Ensuring Business Operation & Continuity

Total Care Managed Services - ISG offers 24/7 network management to maximise uptime and performance ensuring business operation & continuity.

Read More

Confessions of a Wi-Fi Maintenance Engineer

There are some unusual challenges involved in Wi-Fi BreakFix maintenance which makes this a great market for resellers wanting white-label partners.

Read More

Hospitality & Leisure Technology Solutions

Smart Dining Technology Solutions are the quickest and most consistent method of engaging with such customers, be that remotely or whilst in-store.

Read More

Wi-Fi Capacity vs Coverage

How to plan a great Wi-Fi experience for your business. In business Wi-Fi, planning for capacity, not just coverage, is critical

Read More

Do you have clear visibility of your entire estate?

Where there are unknowns there are risks..

Read More

GDPR - It’s a Game Changer

GDPR will directly affect all companies collecting personal data which in this digital era is just about every business!

Read More

Don't Be Held to Ransomware!

How secure is your network from ransomware?

Read More

Total Quality Assurance Award - by Intertek

ISG Technology has been awarded..

Read More

Biometrics - Reducing the risk of identity fraud

A faster, easier and more secure authentication process.

Read More

Car dealerships - 5 tips to increase sales and gain customer loyalty

Virtual reality experience will be standard practise.

Read More

The cars may be parked but your IT certainly shouldn't be

Customers now expect guest Wi-Fi and being able to connect isn’t enough.

Read More

ISG Total Care - Can you afford IT downtime?

Sit for a moment and consider who depends on your IT every hour of every day

Read More

Enhance customer experiences and increase their loyalty

Engage More Customers, Deliver Better Business Results.

Read More

Connected Retail: Are you connecting at every step of the buying journey?

They say you can’t be all things to all people, or in a million places at once.

Read More

The importance of understanding consumer behaviour

Driving personal & connected engagements

Read More

Enhance Your Retail Customer Experience

In partnership with Zebra Technologies.

Read More

All Change in Retail

We take a look at the impact technology is having in the retail industry.

Read More

ISG Awarded Renewed ISOs

ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.

Read More

WestBridge Back ISG £10.5M Buyout

“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."

Read More
Case Study: Major High Street and Online Retailer

Case Study: Major High Street and Online Retailer

New Wi-Fi infrastructure implementation to provide its customers with the latest technologies for a seamless shopping journey.
Read More
Case Study: University of Salford – Manchester

Case Study: University of Salford – Manchester

A complete LAN and infrastructure upgrade throughout the campus to provide highest levels of performance & connectivity for the university.
Read More
Case Study: University of Birmingham

Case Study: University of Birmingham

Wi-Fi and Network Infrastructure deployment project successfully completed with the minimum of disruption.
Read More
Case Study: Cedar Court Grand Hotel York

Case Study: Cedar Court Grand Hotel York

Design & deployment of IT infrastructure to provide highest levels of performance & connectivity.
Read More
Case Study: World’s leading research & advisory company

Case Study: World’s leading research & advisory company

WiFi solution designed for the hospitality industry to provide perfect coverage & capacity for the users.
Read More
Case Study: Deloitte – Cisco Switch Refresh Project

Case Study: Deloitte – Cisco Switch Refresh Project

Deloitte's major program to implement a LAN architecture which is reliable & easy to manage.
Read More
Case Study: One of the world’s largest retailers – IT Retail Services

Case Study: One of the world’s largest retailers – IT Retail Services

IT Retail Services & Solutions for one of the world’s largest retailers
Read More
Case Study: One of the UK’s largest Independent retailers

Case Study: One of the UK’s largest Independent retailers

IT infrastructure solutions for one of the largest independent retailers in the UK.
Read More
Case Study: Westminster Abbey

Case Study: Westminster Abbey

ISG's vast experience of working in challenging environments.
Read More
Case Study: Distribution Centres Networking Infrastructure Projects