Job Specification

Director of Operations

ISG Technology provide LAN Connectivity solutions for blue-chip companies and high-street brands across the UK. With over 30 years’ in industry, the company is evolving and growing. You could be part of this exciting opportunity.

Key responsibilities:

  1. Service delivery excellence and delighting customers
  2. Developing and maintaining relationships in customer organisations (to “C” level)
  3. Ensure all projects and/or customer accounts are efficiently organised to maximise returns and ensure the highest standards of safety, quality and customer satisfaction
  4. As an Executive and Board Director contribute to the development and execution of corporate strategy
  5. Improve the financial profitability of the Company
  6. Delivering services in line with or ahead of planned GM levels
  7. Management and development of the Service Delivery team in the UK and Bulgaria
  8. Enhance organisational excellence by establishing reporting, benchmarks, timelines and resources needed to achieve operational goals
  9. Provide inspirational hands on leadership to the service delivery team
  10. Drive continual service improvement
  11. Pro-actively support business development in identifying and securing new business
  12. Build new external partnerships to maximise productivity, efficiency and profitability.


Skills and Experience

  • Exceptional track record of achievement at an Executive level in a Senior Service Delivery/Customer experience role.
  • Clear and demonstrable leadership skills
  • Hands On, able to work effectively under pressure to meet goals
  • Excellent communication and relationship building skills with a natural ability to balance, negotiate, and work with a variety of internal and external stakeholders
  • Personal qualities of integrity, credibility and commitment to achieving company targets and goals
  • Ability to present and network at C level
  • Commercial experience, managing renewals, contract negotiations
  • Active networker and developer of substantial and meaningful relationships at all levels in and outside of the Company
  • Excellent written and verbal communication skills

ISG technology offers:

  • Work in an innovative, upbeat, fast-paced commercial environment
  • Social benefits start on the first working day
  • Various training opportunities and career development
  • Attractive pay, company extras/benefits, including additional health insurance

Location: Egham, Surrey
If you feel you meet the criteria above and share the team`s drive for excellence, we would like to hear from you.​
Please send application documents to HR Department
We are sure you understand we receive a huge number of applications for each role. If you do not hear from us within 1 month assume your application has been unsuccessful.

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