Automotive Solutions
Automotive Solutions by ISG Technology
Automotive retail is shifting from a product driven to a customer centric approach to drive customer loyalty and to adapt to changing customer behaviour and expectations. An environment where customers can quickly interact and easily access information across media and devices, anytime, anywhere, needs to reflect in the customer experience and marketing strategies.
Car dealerships need to adapt showroom technology to support the requirements of the connected consumer which will become increasingly interactive. This applies to all stages of the process from online stock selectors, increased test-driving facilities, augmented reality and viewing the vehicle, to a live chat with a sales person, finance applications and product marketing.
As the consumer arrives on site, technology will allow the dealership to detect which points in the buying journey have already been completed, so staff can tailor their approach and provide a seamless experience. Existing customers will also be receptive to targeted messages designed to encourage purchasing the latest model or benefiting from special offers for new cars, services and parts.
An integrated customer experience strategy is key to building loyalty, retention, and consequently higher profit margins in sales and aftersales. ISG Technology has designed a gold build standard for all new sites, detailing cabling and patching standards, comms room design and post-installation documentation providing dealerships with a robust and scalable network infrastructure solution to meet the current and future needs of the business.
Network Solutions
Connectivity
Security
Automotive dealerships must focus on transforming the overall customer experience and ultimately develop into a trusted organization. Security and the protection of customer data must be at the forefront of all technology delivered.
“ISG’s project management team have done a great job in coordinating their engineers to supply, install and relocate access points, port switches etc. and to replicate this across our sites.We have an ambitious agenda and plans always change. ISG Technology managed to accommodate work outside of our original scope and has been instrumental in helping to shape our future Wi-Fi strategy.”
Andy Goldsmith – IT Project Manager at Lookers Group plc
Design
Network Infrastructure consultancy and design providing the right technology solutions for your business.
Deploy
Planning and implementation services with large scale rapid deployment capability across UK and Europe.
Manage
24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.
News
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Total Care Managed Services - Ensuring Business Operation & Continuity
Confessions of a Wi-Fi Maintenance Engineer
Unusual challenges in Wi-Fi Break-Fix
Smart Dining Technology Solutions
Smart Dining Technology Solutions enhance the customer experience.
In business Wi-Fi, planning for capacity, not just coverage, is critical
Do you have clear visibility of your entire estate?
Where there are unknowns there are risks..
Are you getting ready for the arrival of General Data Protection Regulation?
How secure is your network from ransomware?
Total Quality Assurance Award - by Intertek
ISG Technology has been awarded..
Biometrics - Reducing the risk of identity fraud
A faster, easier and more secure authentication process.
Car dealerships - 5 tips to increase sales and gain customer loyalty
Virtual reality experience will be standard practise.
Dealerships - The cars may be parked but your IT certainly shouldn't be
Customers now expect guest Wi-Fi and being able to connect isn’t enough.
ISG Total Care - Can you afford IT downtime?
Sit for a moment and consider who depends on your IT every hour of every day
Enhance customer experiences and increase their loyalty
Engage More Customers, Deliver Better Business Results.
Connected Retail: Are you connecting at every step of the buying journey?
They say you can’t be all things to all people, or in a million places at once.
The importance of understanding consumer behaviour
Driving personal & connected engagements
Retail Network Security: Are your customers and your business safe?
Are your customers safe?
Enhance Your Retail Customer Experience
In partnership with Zebra Technologies.
We take a look at the impact technology is having in the retail industry.
ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.
WestBridge Back ISG £10.5M Buyout
“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."
