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Case Study – Major High Street and Online Retailer

A high-street fashion retailer with more than 550 stores in the UK and Ireland offers exciting, beautifully designed excellent quality fashion and accessories for men, women and children together with a full range of homeware. The company was originally founded in 1864 as a tailor and the first shop was opened in 1982. Today, the company is listed on the London Stock Exchange and is a member of the FTSE 100 Index.

“The organisation, communication, planning and execution of this project has been excellent. In addition, your flexibility in the planning and resourcing made it very efficient and easy to manage. Thanks also to your engineering teams in the field. The feedback has also been very good.” Client Project Manager

The Challenge

The company with £3.5bn revenue (2012), entrusted ISG, via their incumbent service provider to deploy, cable, configure and test a Meraki Wireless LAN to all of its 560 stores throughout the UK and Ireland.

The new Wi-Fi infrastructure will provide the fashion retailer’s stores with the latest Wi-Fi technology, coupled with a powerful and intuitive centralised management platform without the cost and  complexity of traditional wireless controller hardware.

The WiFi network would be used to allow their existing Hand Held Stock Terminals (HHTs) to be upgraded to relay live information from the shop floor without the need to be docked into their cradles.

The Solution

ISG Technology delivered the Meraki Wi-Fi installation including circa 3,000 access points, associated Cisco switches, PoE injectors and
structured cabling for this project, as well as a software upgrade to the Hand Held Stock Terminals at each site.

Business Benefit

Thanks to ISG Technology’s highly skilled and qualified teams of engineers, project managers, logistics managers and the company’s expertise in the provision of multi-site IT roll-out projects, ISG took care of the roll-out project from end to end, shortening it from 18 months to five months. All work was completed outside of normal working hours and didn’t affect the company’s daily operations or ability to trade.
ISG utilised its in-house Project Support Office to plan, co-ordinate and arrange all store visits to ensure that access was granted and escorts available for each visit. In addition the Project Support Office provided daily progress reports to the client advising on sites completed each night and any issues encountered.

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