Case Study: Link-Connect – SMART-Hub Managed Services

Link-Connect provides mission critical IT infrastructure as-a-service, tailored to your business to ensure high availability. It is delivered with care by a team who consider themselves an extension of your operation

“ We have been delighted with the quality of the service ISG delivers to our construction customers. The central team have taken total ownership of the process of storage, delivery & deployment; decommission and clean & check-in. The site engineers make sure we get the rapid deployment done right, first-time. Not only does this give us confidence for the existing customers but it will enable us to scale as the SMART-Hub user base grows” Graham McLean, Managing Director.

KFC Case Study ISG Technology

The Challenge

Link-connect required a trustworthy and technically competent partner to provide an end-to-end managed service for their SMART-Hub offering.
The SMART-Hub is supplied mainly to clients in the construction sector providing a rapid communications connectivity solution. Uses 3/4G mobile data communications to provide data and telecoms connectivity to portable office accommodation on construction projects throughout the UK. This enables deployment without waiting for fixed line data circuits, which can take months and cost thousands in excess construction charges!
Link-Connect needed a partner to store, test, distribute, deploy, recover and refurbish the SMART-Hub devices to their clients’ sites across the UK.

The Solution

ISG provides the following services as part of the managed service delivered to Link-connect:

  • Managed Logistics Services – Stock management, storage, staging and logistics
  • Managed Logistics Services – Stock management, storage, staging and logistics
  • Managed Deployment Services –Engineering services to install, configure and test on site.
  • Managed Recovery Services –Decommissioning and recovery of equipment at site closure.
  • Managed Refurbishment Services –Cleaning, testing and re-stocking of equipment for reuse

Business Benefits

Link-connect have a professionally managed service from ISG Technology that provides them with an end-to-end solution providing storage, logistics and deployment & recovery services across the UK.
Working with ISG technology and having a single services partner simplifies the end-to-end process, reduces their costs and provides an excellent level of service to their end users.


Network Infrastructure consultancy and design providing the right technology solutions for your business.


Planning and implementation services with large scale rapid deployment capability across UK and Europe.


24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.