+44 (0)1784 485 200 info@isg-technology.com

Management

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

From setting up systems to monitoring availability, security and performance to guarantee your service level and increase productivity. ISG Technology’s Service Desk uses Enterprise-Social technology to distribute knowledge and experience, to manage and progress calls and to escalate problems through to resolution.

Whether it’s first, second or third line support, ISG Technology creates the appropriate service level definition and targets for you, keeping track of performance to make sure all the people who depend on your systems keep getting what they need, whenever they need it.

In addition to developing all the necessary processes, escalation protocols, alerts and regular reporting, we can create and populate your knowledge base and set up the Wikis and other helpful resources you are likely to need, from white papers and technical reports to ‘how to’ videos and expert discussion threads.

We will set up the support systems and ensure we have the resources on standby for on-site or remote intervention to monitor availability, security and performance to guarantee your service level.

 

Some of the projects include:

* 12000 Wi-Fi APs throughout the UK, supported on a 4-hour response 24x7x365

* Over 500 major Wi-Fi site surveys and reports completed each year

* 24x7 store infrastructure support for over 2,000 UK stores with a four hour response time for mission-critical systems

* Complete Service desk management for the clients of a T1 UK telecoms company: reducing yearly support costs by 80%.

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

News
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Do you have clear visibility of your entire estate?

Where there are unknowns there are risks..

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Keep your business Connected!

Losing your primary broadband Connection is not just an inconvenience..

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GDPR - It’s a Game Changer

Are you getting ready for the arrival of General Data Protection Regulation?

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Don't Be Held to Ransomware!

How secure is your network from ransomware?

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Total Quality Assurance Award - by Intertek

ISG Technology has been awarded..

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Car dealerships - 5 tips to increase sales and gain customer loyalty

Virtual reality experience will be standard practise.

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Sit for a moment and consider who depends on your IT every hour of every day

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Engage More Customers, Deliver Better Business Results.

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They say you can’t be all things to all people, or in a million places at once.

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The importance of understanding consumer behaviour

Driving personal & connected engagements

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Enhance Your Retail Customer Experience

In partnership with Zebra Technologies.

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All Change in Retail

We take a look at the impact technology is having in the retail industry.

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ISG Awarded Renewed ISOs

ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.

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WestBridge Back ISG £10.5M Buyout

“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."

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Case Study: Link-Connect Managed Services

Strong partnership for fully managed services and rapid site deployment.
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Case Study: Maplin Eletronics

Maplin Electronics Wi-Fi Project - 200 sites installed in six weeks.
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Case Study: Global Telecoms

Global IT and Telecomms Company Service Desk Project.
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Case Study: Principal Managed Services

ISG Technology provides 24/7 service desk and IT management to Principal.
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Hospitality Technology Langdale

Case study: High-speed LAN Infrastructure Langdale estate

Hospitality Technology project providing design & deployment to the Langdale Estate.
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Case Study Schools

Case Study: South Wales Schools Education Technology

The 21st Century Schools Programme to deliver a range of improvements to enhance education.
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Case Study Retail

Case Study: Retail

Retail Digital Transformation Project.
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Case Study KFC

Case Study: KFC

KFC (Yum! Brands) Technology Refresh Project.
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Case Study Lookers

Case Study: Lookers plc

Case study on Lookers plc for whom we deployed WiFi & Network Infrastructure.
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