+44 (0)1784 485 200 info@isg-technology.com

ISG Total Care

You can focus on your business while we focus on your IT

ISG Total Care, delivered by ISG Technology, is a managed service providing a full suite of service solutions designed to ensure our customers derive maximum business benefit from the investment made in their network and IT infrastructure. Whether this is a customer who has a query on Office 365 or a faulty wireless access point, through to full remote management of the network, ISG Total Care provides the experienced technicians and management tools to deliver a best in class service across a wide range of products and solutions.

With many years of experience in the industry, our consultants work with our customers to design and build the service solution which, is then underpinned with rigorous service level agreements. Thought leadership and a clear understanding of our customer’s business objectives ensures the service is fit for purpose and, with continued focus, our support offerings develop and grow to reflect changing business needs.

Service Desk

The ISG Total Care Service Desk provides our customers with a single point of contact for all service and support requests and takes ownership of all incidents raised. Our team aims to resolve all issues on the first contact, either with telephone support or by remote session. The Service Desk also manages a matrix of resolver groups, within ISG and manufacturers, should specialist support be required. Working within a priority level based SLA structure, and a customer-centric culture, our Service Desk is a trusted partner to your business.

Remote Network Management

Covering a wide range of products and technologies, both on customer’s premises and in data centres, the Remote Network Management service from ISG Total Care provides a full 24 x 7 proactive management and monitoring service for your network and security infrastructure. Proactively managing your network to ensure full compliance of all devices and the efficiency of your infrastructure. Device or component failures generate an alert, directed to the Service Desk, and a resolutions plan is then implemented.

Remote Server Management

Delivering a proactive management service to customer server and storage infrastructures, regardless of location, from the ISG Total Care Service Desk. With continual proactive support the risk of down time is reduced, optimal performance is achieved and risks are mitigated.Critical patch deployment, back-up assurance, and capacity management through to fault resolution, the service assures the availability of your systems, applications and data to colleagues and customers.

On-site Hardware Support

With engineering coverage across the UK, ISG delivers an on-site repair and installation service with service windows up to 24x7 underpinned with SLA’s to reflect the criticality of the supported devices. Our experienced engineers carry a wide range of spares which are augmented from our five regional offices and local suppliers. ISG deliver this service to a top UK supermarket, closing 700 tickets per month with a SLA achievement above 95%. The right part, with the right engineer at the right time is our ethos and ensures a speedy resolution to all faults.

Data-Cabling support

With many years of experience in large scale data-cabling projects ISG is ideally placed to leverage this expertise to provide a speedy resolution to all data-cabling faults. Whether this impacts a small cable run, or a lengthy fibre optic cable that needs replacement, our engineers are on hand to provide the support you require.

Transition Management

An effective implementation of the service solutions ensures all delivery teams, management applications and support processes are fully aligned with customer expectations from the start of the engagement.The ISG transition team works closely with our solution designers, and customers, early in the design phase to support the build of the solution and transform these goals into the delivered service.

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

 

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

 

News
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Enhance Your Retail Customer Experience

In partnership with Zebra Technologies.

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All Change in Retail

We take a look at the impact technology is having in the retail industry.

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ISG Awarded Renewed ISOs

ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.

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WestBridge Back ISG £10.5M Buyout

“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."

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Case Study: Lookers plc.

WiFi & Network Infrastructure 

The Lookers Group are proud to represent more than 30 leading car manufacturers. Offering their customers a wide variety of new, nearly new and used cars and vans. Their car and van dealerships are located throughout England, Wales, Scotland and Northern Ireland and the Lookers Group is one of the UK’s most established automotive retailers.

“ISG’s project management team have done a great job in coordinating their engineers to supply, install and relocate access points, port switches etc. and to replicate this across our sites. They’ve also managed to accommodate work outside of our original scope. ISG itself has been instrumental in helping to shape our future Wi-Fi strategy.”

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