+44 (0)1784 485 200 info@isg-technology.com


24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

From setting up systems to monitoring availability, security and performance to guarantee your service level and increase productivity. ISG Technology’s Service Desk uses Enterprise-Social technology to distribute knowledge and experience, to manage and progress calls and to escalate problems through to resolution.

Whether it’s first, second or third line support, ISG Technology creates the appropriate service level definition and targets for you, keeping track of performance to make sure all the people who depend on your systems keep getting what they need, whenever they need it.

In addition to developing all the necessary processes, escalation protocols, alerts and regular reporting, we can create and populate your knowledge base and set up the Wikis and other helpful resources you are likely to need, from white papers and technical reports to ‘how to’ videos and expert discussion threads.

We will set up the support systems and ensure we have the resources on standby for on-site or remote intervention to monitor availability, security and performance to guarantee your service level.

Some of the projects include:

* 12000 Wi-Fi APs throughout the UK, supported on a 4-hour response 24x7x365

* Over 500 major Wi-Fi site surveys and reports completed each year

* 24x7 store infrastructure support for over 2,000 UK stores with a four hour response time for mission-critical systems

* Complete Service desk management for the clients of a T1 UK telecoms company: reducing yearly support costs by 80%.


Network Infrastructure consultancy and design providing the right technology solutions for your business.


Planning and implementation services with large scale rapid deployment capability across UK and Europe.



24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.



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The 21st Century Schools Programme to deliver a range of improvements to enhance education.
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Case Study: Retail

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Case Study: KFC

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