+44 (0)1784 485 200 info@isg-technology.com

Network Management
____

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

From setting up systems to monitoring availability, security and performance to guarantee your service level and increase productivity. ISG Technology’s Service Desk uses Enterprise-Social technology to distribute knowledge and experience, to manage and progress calls and to escalate problems through to resolution.

Whether it’s first, second or third line support, ISG Technology creates the appropriate service level definition and targets for you, keeping track of performance to make sure all the people who depend on your systems keep getting what they need, whenever they need it.

In addition to developing all the necessary processes, escalation protocols, alerts and regular reporting, we can create and populate your knowledge base and set up the Wikis and other helpful resources you are likely to need, from white papers and technical reports to ‘how to’ videos and expert discussion threads.

We will set up the support systems and ensure we have the resources on standby for on-site or remote intervention to monitor availability, security and performance to guarantee your service level.

Some of the projects include:

  • 12000 Wi-Fi APs throughout the UK, supported on a 4-hour response 24x7x365
  • Over 500 major Wi-Fi site surveys and reports completed each year
  • 24x7 store infrastructure support for over 2,000 UK stores with a four hour response time for mission-critical systems
  • Complete Service desk management for the clients of a T1 UK telecoms company: reducing yearly support costs by 80%.

Network Monitoring
ISG provides round the clock monitoring services, working pro-actively or responding to automated alerts. Our Service Desk support team will endeavour to resolve faults remotely or escalate issues to our technical maintenance teams who will fully diagnose the problem and arrange for on-site resolution as appropriate, in accordance with our clients’ Service Level Agreement.

24x7 Break-fix Maintenance
Under Service Level Agreement (SLA), ISG provides standby engineering cover with support tools and spare parts to attend site with up to 4-hour service level for mission-critical systems. ISG’s multi-skilled engineers can typically resolve any ICT problem within the network, but can also resolve problems if they are related to the WiFi, Cloud Connectivity, or power.

Service Desk
ISG provides 24x7, out-of-hours call management and problem-resolution for WiFi technology and any aspect of WiFi connectivity or performance.  We help define the right and most cost-effective service levels and keep track of performance to make sure all the people who depend on your systems keep getting what they need, whenever they need it.

Network Security
Network security needs to be viewed holistically as it typically comprises both physical network infrastructure, WiFi and connections to the Cloud. This is essential to ensure the usability, reliability, integrity and safety of your data – and for many industries it is also an issue of regulatory compliance. An effective network security system provides protection against a variety of threats.

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

 

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

 

News
____

All Change in Retail

We take a look at the impact technology is having in the retail industry.

Read More

ISG Awarded Renewed ISOs

ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.

Read More

WestBridge Back ISG £10.5M Buyout

“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."

Read More

Case Study: Lookers plc.
____

WiFi & Network Infrastructure 

The Lookers Group are proud to represent more than 30 leading car manufacturers. Offering their customers a wide variety of new, nearly new and used cars and vans. Their car and van dealerships are located throughout England, Wales, Scotland and Northern Ireland and the Lookers Group is one of the UK’s most established automotive retailers.

“ISG’s project management team have done a great job in coordinating their engineers to supply, install and relocate access points, port switches etc. and to replicate this across our sites. They’ve also managed to accommodate work outside of our original scope. ISG itself has been instrumental in helping to shape our future Wi-Fi strategy.”

READ MORE