+44 (0)1784 485 200 info@isg-technology.com

ISG Total Care

You can focus on your business while we focus on your IT

ISG Total Care, delivered by ISG Technology, is a managed service providing a full suite of service solutions designed to ensure our customers derive maximum business benefit from the investment made in their network and IT infrastructure. Whether this is a customer who has a query on Office 365 or a faulty wireless access point, through to full remote management of the network, ISG Total Care provides the experienced technicians and management tools to deliver a best in class service across a wide range of products and solutions.

With many years of experience in the industry, our consultants work with our customers to design and build the service solution which, is then underpinned with rigorous service level agreements. Thought leadership and a clear understanding of our customer’s business objectives ensures the service is fit for purpose and, with continued focus, our support offerings develop and grow to reflect changing business needs.

Service Desk

  • Single point of contact
  • First contact closure, by telephone or remote session
  • Service request management
  • Customer focus

On-site Hardware Support

  • Engineering coverage across the UK
  • On-site repair and installation service
  • 24 x 7 service windows
  • 4hr critical cover response
  • Dedicated on-site engineering
  • Spares and logistics back-up

Remote Network Management

  • Network and security device monitoring
  • Network performance resolution
  • Bandwidth analysis
  • Firmware updates
  • Network health analysis
  • Configuration & change management

Data-Cabling support

  • Small scale repairs through to multi-day projects
  • Experienced, security cleared, engineers
  • 4hr critical response available
  • All work delivered to industry standards

Remote Server Management

  • Server and storage management
  • Physical and virtual
  • Capacity management
  • Critical & security patch deployment
  • Back-up management

Transition Management

  • Resources & systems aligned
  • Risk reduction
  • Governance framework implemented
  • Knowledge capture and retention
  • Business benefits realisation

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

 

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

 

News
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GDPR - It’s a Game Changer

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Total Quality Assurance Award - by Intertek

ISG Technology has been awarded for Total Quality Assurance by Intertek.

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Virtual reality experience will be standard practise.

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Sit for a moment and consider who depends on your IT every hour of every day

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Engage More Customers, Deliver Better Business Results.

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They say you can’t be all things to all people, or in a million places at once.

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The importance of understanding consumer behaviour

Driving personal & connected engagements

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Enhance Your Retail Customer Experience

In partnership with Zebra Technologies.

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All Change in Retail

We take a look at the impact technology is having in the retail industry.

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ISG Awarded Renewed ISOs

ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.

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WestBridge Back ISG £10.5M Buyout

“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."

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Case Study: Global Telecoms

Global IT and Telecomms Company Service Desk Project.
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Case Study: Principal Managed Services

ISG Technology provides 24/7 service desk and IT management to Principal, the experts in IT, print and cloud services.
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Hospitality Technology Langdale

Case study: High-speed LAN Infrastructure Langdale estate

Hospitality Technology project providing design & deployment to the Langdale Estate.
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Case Study Schools

Case Study: South Wales Schools Education Technology

The 21st Century Schools Programme to deliver a range of improvements to enhance education.
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Case Study Retail

Case Study: Retail

Retail Digital Transformation Project.
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Case Study KFC

Case Study: KFC

KFC (Yum! Brands) Technology Refresh Project.
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Case Study Lookers

Case Study: Lookers plc

Case study on Lookers plc for whom we deployed WiFi & Network Infrastructure.
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