+44 (0)1784 485 200 info@isg-technology.com

Hospitality Solutions

Hospitality Solutions by ISG Technology

User experience has never been more important for the hospitality industry, with high expectations in discovery, payments and mobile experience before and during their stay. Any touch point that improves guest interaction with staff and meets guest expectations depends as much on real-time communications as a well-maintained room or a comfortable bed.

Hospitality venues are integrating the right on-demand services, making them seamless for guests to access and use, whether it is quick access to prices, amenities or room service via their branded apps or messaging tools. Also, cloud-based POS applications are becoming more common, which means that staff can process orders, bookings and payments directly from a tablet. Providing greater mobility and adds another level of convenience for the customer. Digital technology now allows venues to operate more efficiently and provide a better customer experience.

ISG Technology provides the wireless connectivity that your guests expect and equip your staff with the mobile voice and data solutions they need to provide superior service. By integrating inventory management and other tools, information on capacity, reservations, stock, loyalty programs and more is accessible at the touch of a button.

We have the capability to design, deploy and manage every aspect of a fully connected ICT infrastructure. This comprises indoor and outdoor Wi-Fi, physical network connectivity and specialised technology such as access control systems, telephony and more. We can manage large-scale installations into virtually any hotel, conferencing facility and leisure environment, and into premises both old and new.

Network Solutions

Technology has become critical to attracting and retaining hotel guests and restaurant customers, and today that means investing in a wide range of solutions that create immediate and personal engagement with the customer. With rising expectations, surprise and delight has been replaced by expected and assumed.

Connectivity

Reservations and table bookings must be easily made via any smart device, guestrooms must facilitate any type of content, all aspects of personalisation must be available, networks need to be rock-solid and the data provided will be the most valuable asset an organisation can have to ensure continued loyalty and ongoing revenue opportunities.

Security

Hospitality holds vital customer information such as credit-card details, passport and other sensitive information necessary for check-in or ordering convenience. Without a powerful security system in place, the customer is at risk and so it is the business.

“ISG has the capability to design, deploy and manage every aspect of a fully connected ICT infrastructure comprising indoor and outdoor Wi-Fi, physical network connectivity and specialised technology”

Some examples of our Hospitality Service successes:

Langdale – ISG designed and deployed a bespoke composite fibre optic cable solution containing both Singlemode and Multimode cores
Doubletree – ISG deployed the network infrastructure for the new 13 story, 333-room hotel as part of the revitalisation of Leeds’ Granary Wharf
Apex London Wall Hotel – ISG’s deployment consisted of a combined FreeView Terrestrial and Satellite ‘headend’ system

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

 

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

 

News
____

GDPR - It’s a Game Changer

Are you getting ready for the arrival of General Data Protection Regulation?

Read More

Don't Be Held to Ransomware!

How secure is your network from ransomware?

Read More

Total Quality Assurance Award - by Intertek

ISG Technology has been awarded for Total Quality Assurance by Intertek.

Read More

Car dealerships - 5 tips to increase sales and gain customer loyalty

Virtual reality experience will be standard practise.

Read More

Dealerships - The cars may be parked but your IT certainly shouldn't be

Customers now expect guest Wi-Fi and being able to connect isn’t enough.

Read More

ISG Total Care - Can you afford IT downtime?

Sit for a moment and consider who depends on your IT every hour of every day

Read More

Enhance customer experiences and increase their loyalty

Engage More Customers, Deliver Better Business Results.

Read More

Connected Retail: Are you connecting at every step of the buying journey?

They say you can’t be all things to all people, or in a million places at once.

Read More

The importance of understanding consumer behaviour

Driving personal & connected engagements

Read More

Enhance Your Retail Customer Experience

In partnership with Zebra Technologies.

Read More

All Change in Retail

We take a look at the impact technology is having in the retail industry.

Read More

ISG Awarded Renewed ISOs

ISG has successfully passed the ISO 27001 and ISO 20000-1 re-certifications in April 2016.

Read More

WestBridge Back ISG £10.5M Buyout

“It is with great pleasure that I now confirm the completion of a Secondary Management Buyout..."

Read More