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Hospitality Solutions

The connect hospitality business

How ISG Technology can connect your business.

Hospitality Solutions by ISG Technology

User experience has never been more important for the hospitality industry, with high expectations in discovery, payments and mobile experience before and during their stay. Any touch point that improves guest interaction with staff and meets guest expectations depends as much on real-time communications as a well-maintained room or a comfortable bed.

Hospitality venues are integrating the right on-demand services, making them seamless for guests to access and use, whether it is quick access to prices, amenities or room service via their branded apps or messaging tools. Also, cloud-based POS applications are becoming more common, which means that staff can process orders, bookings and payments directly from a tablet. Providing greater mobility and adds another level of convenience for the customer. Digital technology now allows venues to operate more efficiently and provide a better customer experience.

ISG Technology provides the wireless connectivity that your guests expect and equip your staff with the mobile voice and data solutions they need to provide superior service. By integrating inventory management and other tools, information on capacity, reservations, stock, loyalty programs and more is accessible at the touch of a button.

We have the capability to design, deploy and manage every aspect of a fully connected ICT infrastructure. This comprises indoor and outdoor Wi-Fi, physical network connectivity and specialised technology such as access control systems, telephony and more. We can manage large-scale installations into virtually any hotel, conferencing facility and leisure environment, and into premises both old and new.

Network Solutions

Technology has become critical to attracting and retaining hotel guests and restaurant customers, and today that means investing in a wide range of solutions that create immediate and personal engagement with the customer. With rising expectations, surprise and delight has been replaced by expected and assumed.

Connectivity

Reservations and table bookings must be easily made via any smart device, guestrooms must facilitate any type of content, all aspects of personalisation must be available, networks need to be rock-solid and the data provided will be the most valuable asset an organisation can have to ensure continued loyalty and ongoing revenue opportunities.

Security

Hospitality holds vital customer information such as credit-card details, passport and other sensitive information necessary for check-in or ordering convenience. Without a powerful security system in place, the customer is at risk and so it is the business.

“ISG has the capability to design, deploy and manage every aspect of a fully connected ICT infrastructure comprising indoor and outdoor Wi-Fi, physical network connectivity and specialised technology”

Some examples of our Hospitality Service successes:

Langdale – ISG designed and deployed a bespoke composite fibre optic cable solution containing both Singlemode and Multimode cores
Doubletree – ISG deployed the network infrastructure for the new 13 story, 333-room hotel as part of the revitalisation of Leeds’ Granary Wharf
Apex London Wall Hotel – ISG’s deployment consisted of a combined FreeView Terrestrial and Satellite ‘headend’ system

Design

Network Infrastructure consultancy and design providing the right technology solutions for your business.

Deploy

Planning and implementation services with large scale rapid deployment capability across UK and Europe.

 

Manage

24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.

 

News
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Case Study: Lookers plc.

WiFi & Network Infrastructure 

The Lookers Group are proud to represent more than 30 leading car manufacturers. Offering their customers a wide variety of new, nearly new and used cars and vans. Their car and van dealerships are located throughout England, Wales, Scotland and Northern Ireland and the Lookers Group is one of the UK’s most established automotive retailers.

“ISG’s project management team have done a great job in coordinating their engineers to supply, install and relocate access points, port switches etc. and to replicate this across our sites. They’ve also managed to accommodate work outside of our original scope. ISG itself has been instrumental in helping to shape our future Wi-Fi strategy.”

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