Hospitality Solutions by ISG Technology
User experience has never been more important for the hospitality industry, with high expectations in discovery, payments and mobile experience before and during their stay. Any touch point that improves guest interaction with staff and meets guest expectations depends as much on real-time communications as a well-maintained room or a comfortable bed.
Hospitality venues are integrating the right on-demand services, making them seamless for guests to access and use, whether it is quick access to prices, amenities or room service via their branded apps or messaging tools. Also, cloud-based POS applications are becoming more common, which means that staff can process orders, bookings and payments directly from a tablet. Providing greater mobility and adds another level of convenience for the customer. Digital technology now allows venues to operate more efficiently and provide a better customer experience.
Technology has become critical to attracting and retaining hotel guests and restaurant customers, and today that means investing in a wide range of solutions that create immediate and personal engagement with the customer. With rising expectations, surprise and delight has been replaced by expected and assumed.
Reservations and table bookings must be easily made via any smart device, guestrooms must facilitate any type of content, all aspects of personalisation must be available, networks need to be rock-solid and the data provided will be the most valuable asset an organisation can have to ensure continued loyalty and ongoing revenue opportunities.
Hospitality holds vital customer information such as credit-card details, passport and other sensitive information necessary for check-in or ordering convenience. Without a powerful security system in place, the customer is at risk and so it is the business.
“ISG has the capability to design, deploy and manage every aspect of a fully connected ICT infrastructure comprising indoor and outdoor Wi-Fi, physical network connectivity and specialised technology”
Some examples of our Hospitality Service successes:
Langdale – ISG designed and deployed a bespoke composite fibre optic cable solution containing both Singlemode and Multimode cores
Doubletree – ISG deployed the network infrastructure for the new 13 story, 333-room hotel as part of the revitalisation of Leeds’ Granary Wharf
Apex London Wall Hotel – ISG’s deployment consisted of a combined FreeView Terrestrial and Satellite ‘headend’ system
Network Infrastructure consultancy and design providing the right technology solutions for your business.
Planning and implementation services with large scale rapid deployment capability across UK and Europe.
24/7 Remote network monitoring, support, systems maintenance and UK wide break-fix services.