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Case Study: One of the world’s largest retailers

Retail Connectivity Project

With revenues of over £70Bn and employing more than 500,000 staff, the company is one the world’s largest retailers. ISG Technology is proud to be one of their key technology partners for over 20 years, providing the technical expertise and UK wide resources to implement solutions across thousands of stores.

“The Connectivity Project is an update of the WAN & LAN infrastructure across the whole UK estate & stores’ network for one of the world’s largest retailers which, serves millions of customers a week in over 3500 stores in the UK. In a fast moving market like the retail sector, speed, nationwide coverage and consistently high quality services are essential.”

KFC Case Study ISG Technology

The Challenge

They needed a partner to collaborate, implement and provide maintenance of a wide variety of technologies to thousands of stores, as digitalisation demands in the retail market forces the business to adapt.

Above all, they wanted a partner that could manage the project according to precise timing, with minimum disruption – and economically.

The retailer tends to operate on short lead times for the award and delivery of projects and I.T. infrastructure work generally. Suppliers and I.T. Partners are expected to be able to react quickly and efficiently to their requirements.

The Solution

ISG Technology designs, deploys and manages a range of the stores technologies covering physical infrastructure and Wi-Fi, proprietary communications systems, retail-specific systems including EPoS, self-scan and self-check-out and other mission-critical ICT systems. All projects are undertaken by ISG Technology’s Project Office and supported through its dedicated Service Desk.

Business Benefits

Since 1993, ISG Technology has undertaken countless projects for this retailer and have not only accumulated a comprehensive knowledge of its Network infrastructure but also makes a huge positive contribution to its continued success.

Following the first Back Office project, which enabled them to keep more advanced stock checks and increased remote access connectivity from satellite stores to the head office, ISG Technology has been involved with many ground-breaking initiatives that have improved and expanded the company’s I.T. infrastructure including, electronic point-of-sale (EPOS), Petrol Stations, Warehousing and Internet.

The Connectivity and other projects are such a success that we have a dedicated account manager at their head office.

We have completed Networking and infrastructure work throughout the UK for this retailer including over 250,000 data outlets and over 100,000 individual jobs. Projects have regularly reached a peak rate of over 200 store installations completed per week.


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