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Managing the Un-Managed Communication Room{e1e32d2c-622f-4e84-bcf2-a52a8b11c51b}Managing the Un-Managed Communication Room Bravington;isg-kemsing\prod_spadmin<h1>​​​Digital exclusion costing UK economy £63Bn each year   </h1><p> </p><p>Not many surprises from the May statistics from the ONS that underpin this assessment of what to do about 'the other 13%' - but we'd be interested to meet any of the 16 to 24 year olds that have never been online.  The only major bodies trying to make a dent in social exclusion are Housing Trusts. </p><ul><li>6.4 million adults (13%) had never used the Internet, falling by 659,000 since Q1 2013</li><li>44.6 million adults (87%) in the UK had used the Internet in Q1 2014, an increase of 1.1 million since Q1 2013</li><li>Almost all (99%) 16 to 24 year olds had used the Internet, compared with 37% of adults aged 75 years and over</li><li>Men (89%) were more likely to be Internet users than women (85%)</li><li>London had the highest proportion of Internet users (90%); Northern Ireland the lowest (79%)</li></ul><p>Full article: <a href=""><span style="text-decoration:underline;"></span></a> </p> Bravington<h1>Guardian reports Golden Gates' Peter Fitzhenry's assessment of Universal Credit </h1><p> </p><p>As Warrington has been a pilot for UC, Peter is well positioned to comment. 'They're making it up as they go along' is an assessment that may be familiar to observers of previous governments' dabblings in ideo-technology.  Even the Treasury is sceptical of the project's 'weak management, ineffective control and poor governance'.  Success or failure, Housing Trusts will need the systems to cope. </p><p>Full article: <a href=""><span style="text-decoration:underline;"></span></a>  </p> Bravington<h1>‘Making Commercial applications work in the Housing Sector’ seminar - 25th June</h1><p> </p><p>The seminar took place last week at the Radisson Edwardian Blu in Manchester and was attended by Senior Executives of Housing Trusts from around the UK.</p><p>Peter Fitzhenry, head of Housing for Golden Gates Housing Trust, gave an excellent experience-based presentation outlining the business challenges faced by his Trust. These include the need to provide better services to Tenants while minimising operation costs – at a time when all Trusts need to respond to the challenges presented by the Government's Universal Credit. A significant redeployment of capital was a key objective that the Trust has been able to achieve by implementing a selection of technologies to deliver efficiency, improve collaboration, support mobile working and enable tenants to access services on-line. </p><p>Fitzhenry described the exceptional Return on Investment (RoI) the Trust has achieved with savings of over £750K in the first year and ongoing operational savings of 29% per annum.</p><p> <a href="/why-isg/news/Documents/ISG-making-commercial-applications-work-in-the-housing-sector-Peter-Fitzhenry-Presentation.pdf" target="_blank">View Peter Fitzhenry's presentation:</a></p> <p> <a href="/why-isg/news/Documents/ISG-making-commercial-applications-work-in-the-housing-sector-Peter-Fitzhenry-Presentation.pdf" target="_blank"><img alt="pf-presentation-image.png" src="/why-isg/news/PublishingImages/Pages/isg-partners-with-footprint-solutions-to-sponsor-making-commercial-applications-work-in-the-housing-sector/pf-presentation-image.png" style="margin:5px 0px;border:1px solid #dddddd;width:510px;" /></a> </p><p>The ISG Website, Tenant portal and collaboration solution is based on SharePoint and provides a single consolidated resource bringing together a range of GGHT’s workflows. It provides the means for tenants to access a whole range of services directly without the need for GGHT manual intervention, a key element in taking out cost and a component of ‘digital inclusion’. For the Trust, ISG’s foundation system provides a business intelligence dashboard, infopaths and document management combined with the intranet and extranet and integrates with the Trust’s ERP system. The ISG Website, Tenant portal and collaboration solution is described here:</p> <iframe width="500" height="281" src="" frameborder="0"></iframe> <p style="text-align:center;"> <span style="color:#aaaaaa;font-size:0.8em;">Watch the video to see how ISG helped Golden Gates Housing Trust</span></p><p> </p><p> <strong>Footprint Solutions for mobile working</strong></p><p>The Footprint solution provides the Trust's mobile workers with a tablet application to process a wide range of tenant engagements – such as making payments, information updates, processing faults and complaints without the need for paper – and all updated immediately. According to Steve Lamb, Head of ICT at GGHT, 'the system was easy to setup and deploy in the field.  It allows the Trust's operatives to collect and return real-time service information to our contact centre and has enhanced our outbound work allocation. We have reduced paperwork by 47% whilst increasing productivity by 30%'. </p> <iframe width="500" height="281" src="" frameborder="0"></iframe> <p style="text-align:center;"> <span style="color:#aaaaaa;font-size:0.8em;">Watch the video for Housing Support Pro and the Golden Gate Housing Trust</span></p><p>More information about Footprint Solutions <a href="" target="_blank"> <span style="text-decoration:underline;"></span></a></p><p> </p>